Does anyone have any experience with the new Drobo FS, specifically using it from a MacBook Pro?

My experience thus far is this:

Set up the Drobo Dashboard software (hereinafter called simply 'Dashboard') on my WinXP machine, which is hard-wired to the network to do the data migration from my NAS-that's-being-replaced (a 250G SimpleShare which works well enough but I was always afraid of losing the one disk). The Dashboard seems to work ok, except that the DroboCopy function doesn't work at all. This is the backup solution, which I can configure, and if I launch it (e.g. to back up from the old NAS to the Drobo) it spins the NAS, seeking the drive all over hell and creation, until finally giving up an hour+ later with zero files copied. Selecting only a subset of the data yields the same effect albeit more quickly.

On my Mac I installed the Dashboard software too, since most of my fiddling with the device will be from my couch in the living room. Finder connects to the box just fine, fwiw, but Dashboard just sits there, "waiting for connection." This is considerably more bothersome than the above paragraph, but I figured I'd give whatever information I have.

Drobo is insisting that I send them this "Debug Log" file that their software generates. Does anyone know what's in it? It's encrypted and they won't tell me, which spooks me just a bit; not like I'm terribly concerned about privacy but I don't want to be sending personal information out to every clown who says they "need" it in order to help me.

thanks a ton, -tom!