Use API or SQL to detect new Support Tickets?

Posted by David Powers on Stack Overflow See other posts from Stack Overflow or by David Powers
Published on 2010-05-03T22:23:41Z Indexed on 2010/05/03 22:28 UTC
Read the original article Hit count: 354

Filed under:

c++

|

support

|

ticket-system

I currently work for a company that uses Kayako for their support system. They sell an extra program called Insta Alert that plays a sound when a new ticket is submitted.

I use WHMCS for my own company, and would like to develop something to work with it that does the same thing. Here is the WHMCS API...

http://wiki.whmcs.com/API:Functions

I am wondering if it would make more sense from a remote C++ application to use the API or just check the MySQL database for new tickets? This is not really something im overly familiar with (I usually make mods) but it doesn't seem overly difficult. I just want some assistance in choosing the best approach.

© Stack Overflow or respective owner

Related posts about c++

Which C++ book shold I get between "C++ Primer" vs "C++ Primer Plus"

as seen on Stack Overflow - Search for 'Stack Overflow'
I want to learn C++ by using Vim and MinGW as compiler. I'm interesting at "C++ Primer (4th Edition)" and "C++ Primer Plus (5th Edition)" but I don't know how about it different. It has no book store that I can review those books, so I want to know, what is the different between those book and which… >>> More
C++ : C++ Primer (Stanley Lipmann) or The C++ programming language (special edition)

as seen on Stack Overflow - Search for 'Stack Overflow'
I have a Computer Science degree (long2 time ago) .. I do know Java OOP but i am now trying to pick up C++. I do have C and of course data structure using C or pascal. I have started reading Bjarne Stroustrup book (The C++ Programming Language - Special Edition) but find it extremely difficult esp… >>> More
I need help on my C++ assignment using MS Visual C++

as seen on Stack Overflow - Search for 'Stack Overflow'
Ok, so I don't want you to do my homework for me, but I'm a little lost with this final assignment and need all the help I can get. Learning about programming is tough enough, but doing it online is next to impossible for me... Now, to get to the program, I am going to paste what I have so far. This… >>> More
Managed c++ std::string not accessible in unmanaged c++

as seen on Stack Overflow - Search for 'Stack Overflow'
In unmanaged c++ dll i have a function which takes constant std::string as argument Prototype : void read ( const std::string &imageSpec_ ) I call this function from managed c++ dll by passing a std::string. When i debug the unmanaged c++ code the parameter imageSpec_ shows the value correctly… >>> More
The Definitive C++ Book Guide and List

as seen on Stack Overflow - Search for 'Stack Overflow'
After more than a few questions about deciding on C++ books I thought we could make a better community wiki version. Providing QUALITY books and an approximate skill level. Maybe we can add a short blurb/description about each book that you have personally read / benefited from. Feel free to debate… >>> More

Related posts about support

Announcing RSS feeds of Microsoft All-In-One Code Framework code samples

as seen on Geeks with Blogs - Search for 'Geeks with Blogs'
Today, we are not only announcing Sample Browser v2 CTP, but we are also excited to announce the availability of RSS feeds of All-In-One Code Framework code samples. By using these feeds, you can easily track and download the new code samples. English RSS feeds All code samples: http://support… >>> More
Most Common ASP.NET Support issues - Reporting from deep inside Microsoft Developer Support

as seen on ASP.net Weblogs - Search for 'ASP.net Weblogs'
Microsoft Developer Support or ("CSS" - Customer Support Services) is where you're sent within Microsoft when you've got problems. They see the most interesting bugs, thousands of issues and edge cases and collect piles of data. They Read More......(read more) >>> More
ubuntu can't support a higher resolution that my laptop can support

as seen on Super User - Search for 'Super User'
Hi, I have a HP laptop which can support 1600x900. But after I install ubuntu 9.10 on it, it can only support up to 1280x700. My laptop has a Nvidia graphics card. And i am using GNOME as my desktop environment. Can you please tell me how can I configure ubuntu 9.10 to have 1600x900? Thank you. >>> More
Frequently Asked Questions about Latest EBS Support Changes

as seen on Oracle Blogs - Search for 'Oracle Blogs'
Two important changes to the Oracle Lifetime Support policies for Oracle E-Business Suite were announced at OpenWorld. These changes affect EBS Releases 11i and 12.1. The changes are detailed in this My Oracle Support document: E-Business Suite 11.5.10 Sustaining Support… >>> More
Do any JS implementations currently support (or have support on the roadmap for) fast, vectorized op

as seen on Stack Overflow - Search for 'Stack Overflow'
I'd like to do a bit of matrix/vector arithmetic in JavaScript, and was wondering if any browsers or other JS implementations actually have support for vectorized operations, for instance for quickly summing the entries of two Arrays (or summing, or whatever). Even if that currently doesn't mean… >>> More