Use API or SQL to detect new Support Tickets?

Posted by David Powers on Stack Overflow See other posts from Stack Overflow or by David Powers
Published on 2010-05-03T22:23:41Z Indexed on 2010/05/03 22:28 UTC
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c++

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support

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ticket-system

I currently work for a company that uses Kayako for their support system. They sell an extra program called Insta Alert that plays a sound when a new ticket is submitted.

I use WHMCS for my own company, and would like to develop something to work with it that does the same thing. Here is the WHMCS API...

http://wiki.whmcs.com/API:Functions

I am wondering if it would make more sense from a remote C++ application to use the API or just check the MySQL database for new tickets? This is not really something im overly familiar with (I usually make mods) but it doesn't seem overly difficult. I just want some assistance in choosing the best approach.

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