The CRM On Demand Training and Support Center is getting a face lift. In May 2010 we will unveil the new and improved layout, look and feel, and even some new content.

Some of you told us loud and clear that you wanted an easier way to find our training courses and other important information. Well, here you are:

Immediately you see the look and feel has changed and things have moved around a bit. You may ask, "How can I find the training catalog? Service requests? Downloads?" There are a few ways to find what you're looking for. You may use the search box to find training, quick guides, downloads, best practices, FAQs and more. You may also click the tabs or links in the blue bar, like Browse Training, to browse other documents and information. Here is a brief outline of the tabs and links that will help as you navigate this new tool:

• The Support tab provides alerts and notifications specific to your application environment.
• The Get Started tab is organized by role and contains links to resources aimed at helping you get the most out of your first 30 days with CRM On Demand.
• The Learn More tab outlines information in key topic areas, like administration, integration, and reports. Go to this tab to get the resources you need to move beyond the basics.
• The Release Information tab contains information specific to the current and upcoming releases of CRM On Demand. Access this tab to learn about and prepare for upgrades to your CRM On Demand application.
• The Best Practices tab contains a compilation of knowledge gained by experts that work with CRM On Demand day in and day out. Access this knowledge to benefit from their vast experience.
• The Communities tab offers connections to others in the CRM On Demand community through forums, communities, blogs, and more.

• The Browse training link opens the training catalog.Take a look at the instructor-led training, Webinars, quick guides, use cases, and tools available to you.


• The Browse Knowledge link takes you to our knowledge base where you can get answers to frequently asked questions.


• The Submit a Service Request link directs you to My Oracle Support where you can log a service request. The steps in that process have not changed.


• The Web Services Library provides simple APIs and a link to Oracle Sample Code where you can get samples that can help you build custom integrations.


• The Add-On Applications link allows access to our downloadable applications that allow you to extend the functionality of CRM On Demand.


• The Templates and Tools link provides access to resources that can help you design and build CRM On Demand to meet your company's specific needs.

A lot has changed and I know it is a lot to take in. To help you out, we have a printable quick guide that you can use during this transition. As always, let us know what you think: [email protected].