how to trace an outlook mail not arriving to its destination when is sent to another domain?

Posted by Alex. S. on Server Fault See other posts from Server Fault or by Alex. S.
Published on 2010-05-05T14:23:44Z Indexed on 2010/05/05 14:29 UTC
Read the original article Hit count: 164

Filed under:

outlook

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smtp

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pop3

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ipower

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evolution

Hi,

I have an domain account configured with Ipower.com. If I use an email client such as Evolution, the mails arrive as expected. However if I use Outlook 2007 (as everybody in this company) the mails only arrive if the destination belongs to the same domain. That means when the destination is a gmail address, for example, the test email falls into a sort of black hole...

This is just a simple ipower setup, nothing of Exchange or something like that.

What else can I do to isolate and fix this issue? This is driving me nuts because in other email client with the same exact configuration in the same machine, everything works well and I need to fix the thing in Outlook.

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