The so-called ‘Blue Screen of Death’ has inspired fear in the hearts of mere mortals, but Systems Administrators are expected be capable of casually beating back this sinister beast. So imagine Ben Lye’s distress when he discovered that many aspiring SysAdmins had no structured approach to tackling the root of the problem. Setting out to remedy the situation, Ben lays out a simple 3-step plan, and dispenses some good advice.