How to give everyone access to a office@companyname address and let everyone see what messages were

Posted by Cosmin Prund on Server Fault See other posts from Server Fault or by Cosmin Prund
Published on 2010-05-19T07:03:03Z Indexed on 2010/05/19 7:10 UTC
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Filed under:

exchange

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exchange-2007

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sbs-2008

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Office

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outlook

This should be simple (because I assume everyone has this problem) but googling and searching of serverfault didn't help much.

I'd like all messages sent to our "office@companyname" to be visible by everyone and I'd like anyone to be able to respond. I also need everyone to at least SEE that a given message has already been answered (the ability to see the actual response would be nice).

I tried using an shared folder for this but it fails miserably because replying to emails leaves no trace, not even for the user that actually sent the message.

I'm open to any kind of solution, even commercial add-on solutions.

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