How to ensure project management questions get answered

Posted by Chuck Vose on Stack Overflow See other posts from Stack Overflow or by Chuck Vose
Published on 2010-01-14T16:11:51Z Indexed on 2010/05/22 21:20 UTC
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project-management

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communication

Background: On a new project I've found myself 3 levels removed from my actual source of information. I report to my PM, who reports to our contractor, who reports to the actual client. Getting answers to questions has become something of a problem and I'm curious to know what people recommend.

Needs: I'm trying to find a technology or disciplined strategy that will assist me in ensuring that the questions I'm asking are getting answered:

Correctly without much modification of the original question
Quickly so the original context isn't lost
Completely so that if a question is deferred I don't forget about it.

Does anyone know of a software suite that assists in this matter or do you have any personal discipline strategies that worked for you?

Thank you for the guidance

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