I just installed trac for this project I'm working on, since it's turned out to be a bit bigger than I anticipated. I've added a bunch of tickets with my clients requests which come in the form of emails, phone calls, and meetings. I've also added some stuff I know needs to be done/fixed but they haven't specifically requested. Should I grant them access to trac so they can submit the tickets themselves so I don't have to keep translating (words into tickets) for them? They're very non-technical, so I'm not sure how well it would work; they might open tickets and not provide enough detail, or get confused by all the different fields.

If your answer is "no", should I at least let them view the tickets, so they can see what I'm working on, what's been done, hasn't been done? So they can stop calling me to say "xxx doesn't work" when it's already a ticket? (Not that this would work, but I could at least respond "see ticket #42")