I just requested a hotfix from support.microsoft.com and put in my email address, but I haven't received the email yet. The splash page I got after I requested the hotfix said:

Hotfix Confirmation

We will send these hotfixes to the following e-mail address:

 (my correct email address)

Usually, our hotfix e-mail is delivered to you within five minutes. However, sometimes unforeseen issues in e-mail delivery systems may cause delays.

We will send the e-mail from the “[email protected]” e-mail account. If you use an e-mail filter or a SPAM blocker, we recommend that you add “[email protected]” or the “microsoft.com” domain to your safe senders list. (The safe senders list is also known as a whitelist or an approved senders list.) This will help prevent our e-mail from going into your junk e-mail folder or being automatically deleted.

I'm sure that the email is not getting caught in a spam catcher.

How long does it normally take to get one of these hotfixes? Am I waiting for some human to approve it, or something? Should I just give up and try to get the file I need some other way?

(Update: Replaced "[email protected]" with "(my correct email address)" to resolve Martín Marconcini's ambiguity.)