What is your IT-department to staff ratio?

Posted by Bart Silverstrim on Server Fault See other posts from Server Fault or by Bart Silverstrim
Published on 2009-09-08T13:35:02Z Indexed on 2010/05/26 10:21 UTC
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best-practices

This is a topic that may be rather political but it related to system administration still...how many people do you have supporting your users in your IT department? We have three people supporting something near 1500 systems and around 2400 people and a recent question was raised about why we have long times to get systems replaced, repaired, work orders fulfilled, etc. along with the system admin duties of maintaining the servers (mail, proxy, filters, VOIP, wireless, backup, etc.)

Does anyone have numbers on what the "best practices" average is of support people to employees in an organization?

EDIT:...from some of the answers that are appearing I'm starting to feel depressed...

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