Using the word "you" in an user manual

Posted by yan bellavance on Stack Overflow See other posts from Stack Overflow or by yan bellavance
Published on 2010-05-27T16:52:03Z Indexed on 2010/05/27 17:01 UTC
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technical-writing

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manuals

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reference-manual

I am writing a user manual and I have come to a discussion with a colleague. He says I cannot use the word "you" anywhere in the manual. Now I remember something about this at school but that was not for writing procedures. Also, doing some googling I observed that most tutorials where using it a lot. I would prefer using it but only if this is considered good practice. what do you think?

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