What considerations need to be made when transitioning an application to support?

Posted by Eric U. on Stack Overflow See other posts from Stack Overflow or by Eric U.
Published on 2010-05-26T22:30:03Z Indexed on 2010/05/27 2:21 UTC
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Filed under:

c#

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web-applications

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sharepoint2007

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mvp

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support

I will be taking on the role of support for a complex application that is transitioning from the development team. This application is a sharepoint solution that connects to several (7) web services. The development team is rolling off almost immediately and will be available only for small questions.

I'm new to this role so I'm wondering what suggestions you have for me as I take on this large project. What are some considerations that should be made so that the transition to support is smooth and uninterupted?

I've been reading the documentation but I can already see some gaps that need to be filled. The applicaiton is very (perhaps overly) configurable and there is lots of injected code. Stepping through the code is about the only way I can gain an understanding of what is actually happening.

At this point I'm a little over whelmed and appreciate any suggestions or advice.

Thanks!

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