Web Self Service (WSS) installation on windows is pretty straight forward but you might face some issues if deployed under tomcat. Here's a step-by-step guide to install Oracle Utilities Web Self Service on windows.

Below installation steps are done on:

• Oracle Utilities Framework version 2.2.0
• Oracle Utilities Application - Customer Care & Billing version 2.2.0
• Application server - Apache Tomcat 6.0.13 on default port 6500
• Other settings include:
• SPLBASE = C:\spl\CCBDEMO22
• SPLENVIRON = CCBV22
• SPLWAS = TCAT

Follow these steps for a Web Self Service installation on windows:

1. Download Web Self Service application from edelivery.

2. Copy the delivery file Release-SelfService-V2.2.0.zip from the Oracle Utilities Customer Care and Billing version 2.2.0 Web Self Service folder on the installation media to a directory on your Windows box where you would like to install the application, in our case it's a temporary folder C:\wss_temp.

3. Setup application environment, execute splenviron.cmd -e <ENVIRON_NAME>

4. Create base folder for Self Service application named SelfService under %SPLEBASE%\splapp\applications

5. Install Oracle Utilities Web Self Service

6. Web Self Service installation menu. Populate environment values for each item.

Option 7 and Option 8 can be ignored for TCAT.

7. Above step installs SelfService.war file in the destination directory. We need to explode this war file. Change directory to the installation destination folder, and

8. Review SelfServiceConfig.properties and CMSelfServiceConfig.properties. Change any properties value within the file specific to your installation/site. Generally default settings apply, for this exercise assumes that WEB user already exists in your application database.

For more information on property file customization, refer to Oracle Utilities Web Self Service Configuration section in Customer Care & Billing Installation Guide.

9. Add context entry in server.xml located under tomcat-base folder C:\spl\CCBDEMO22\product\tomcatBase\conf

10. Add User in tomcat-users.xml file located under tomcat-base folder C:\spl\CCBDEMO22\product\tomcatBase\conf

Note the password is "selfservice", this is the default password set within the SelfServiceConfig.properties file with base64 encoding.

11. Restart the application (spl.cmd stop | start)

12.  Although Apache Tomcat version 6.0.13 does not come with the admin pack, you can verify whether SelfService application is loaded and running, go to following URL http://server:port/manager/list, in our case it'll be http://ccbv22:6500/manager/list

Following output will be displayed

Also ensure that the XAIApp is running.

13. Run Oracle Utilities Web Self Service application http://server:port/SelfService in our case it'll be  http://ccbv22:6500/SelfService

14. Still doesn't work? And you get '503 HTTP response' at the time of customer registration?

This is because XAI service is still unavailable. There is initialize.waittime set for a default value of 90 seconds for the XAI Application to come up.

Remember WSS uses XAI to perform actions/validations on the CC&B database.