How does your team handle support requests
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by Skeep
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Published on 2010-06-01T09:54:07Z
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2010/06/01
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management
Hi All,
I have just taken over as manager at a company and at the moment they are very rigid in how they approach development. Everyone gets a list of what they are doing each week. My question is how does your company balance support with development and if an important support request comes in how is this processed without disturbing the flow of the developers?
Lastly, do you use an software log support requests and development tasks.
Thanks
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