Report: Tech Support from the Other Side of the Phone

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Posted on Internet.com See other posts from Internet.com
Published on Thu, 03 Jun 2010 04:00:00 +0100 Indexed on 2010/06/03 21:25 UTC
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Cathy Malmrose, the CEO of ZaReason, wishes customers would call sooner when they have problems, instead of waiting until they're completely frustrated. Why don't they?

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