What tasks are involved in a job of Software support?

Posted by Rudrqa Pratap on Stack Overflow See other posts from Stack Overflow or by Rudrqa Pratap
Published on 2010-06-03T08:21:42Z Indexed on 2010/06/03 8:24 UTC
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As in desktop support one troubleshoots common computing problems, what does one do in case of software support? As it is said that the experience gained by one in BPO/KPO industry is not applicable or considered valid in Core development industry, does this holds true for the case of Software support also?

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