How to explain to a client that you've gone over-budget and you'll need more money/time to deliver w

Posted by General Tapioca on Stack Overflow See other posts from Stack Overflow or by General Tapioca
Published on 2010-06-07T03:10:12Z Indexed on 2010/06/07 3:22 UTC
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My situation is that I have agreed on a per-project proposal with the client. The proposal is vague, but still names functionality in a way that can be argued as to whether it's included or not, while leaving some room for interpretation. I originally pressed as much as I could to get a per-month contract, arguing that the project is mostly non-predictable, but the client refused. Being a small company, I had to fold and signed a contract on an estimate based on my group's estimations. At this point we have reached completion on about 85% of the features (we think) but we ran out of budget. We have been working for almost two years with this client in previous contracts, and we have delivered a good product that they are happy with, so we have a good standing relationship.

More info: -There has been a bit of scope-creep, but I don't think enough for me to hide behind that argument -We've been delivering partial releases about monthly. -We don't have systematic user-testing in place.

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