The company I am working for has a flash component (using flex and cs4) that crashes intermittently in chrome, FF and IE. (so far only win32 platforms)

I submitted a bug report to Adobe but have not heard anything back from them. Their support process seems like a black hole. WE can get a dump from Flash using these steps but after submitting the bug we got no help at all.

We loaded this into MS visual studio but can;t get decent stack information because there are no symbols for the flash stuff.

Microsoft and other companies provide symbols to help with debugging and we would like to get that from adobe. Is there any way to make progress on this?

Does anyone know where to get flash symbols or how else we can make progress?

It is hard to debug the process if the container just dies.

the binary is flash10c.ocx

I just spent a painful hour on the phone with adobe folks - and the final answer from one of them (I spoke to about 8 people) was that they do not have a per incident purchase plan for developer support for flash.

I find that hard to believe.

Does anyone know how to get support for Flash?