Keeping track of user feedback during Beta Field Testing of an embedded product?

Posted by Jason on Stack Overflow See other posts from Stack Overflow or by Jason
Published on 2010-02-26T16:57:01Z Indexed on 2010/06/09 9:22 UTC
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Filed under:

customer-support

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user-feedback

|

beta-testing

Hello.

My company is deploying an embedded software/hardware product. We have beta testers lined up who will test the product in the field.

We would like a system of keeping track of the feedback we receive from these users. Perhaps some sort of ticketing system?

I've looked at Zendesk as a possibility.

Thoughts?

Thanks, Jason

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