Why does my exchange message filtering rule not work?

Posted by Jon Cage on Super User See other posts from Super User or by Jon Cage
Published on 2010-06-15T09:09:18Z Indexed on 2010/06/15 9:13 UTC
Read the original article Hit count: 303

Filed under:

email

|

exchange

|

sorting

|

outlook-rules

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rules

I have two rules set up to sort incoming bug reports. The first is specific to a single device:

Apply this rule after the message arrives
sent to SMS Distribution
    and with <source_device_number>: in the body
move it to the BugReports\<source_device_number> folder

..and the second is a catch-all for everything else:

Apply this rule after the message arrives
sent to SMS Distribution
move it to the BugReports folder

For some reason though, the first rule never seems to act even though it's higher in the list. So for some reason an email like the following doesn't seem to get caught by the first rule:

From: <SourceDeviceUID>
To: SMS Distributor
Subject: Message from <SourceDeviceUID>
Message: <source_device_number>: Device encountered a problem. Details below...

...where <source_device_number> is an integer.

The second rule works fine. But for some high-priority devices, I want them automatically sorted.

Why might that first rule fail?

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