What is the best solution for remote desktop / visual support?

Posted by SchizoDuckie on Stack Overflow See other posts from Stack Overflow or by SchizoDuckie
Published on 2009-01-21T10:21:41Z Indexed on 2010/06/16 13:22 UTC
Read the original article Hit count: 172

Filed under:

users

|

remote-desktop

|

support

We are currently investigating different remote-desktop support solutions to help our clients if they have any problems with our software and I would like some input on the best solutions out there.

We have the following needs / wishes:

Cross platform
Preferrably no installation on the user-end
Should penetrate firewalls and not be bothered by antivirus stuff.
Should leave no residu behind after support.

I know of VNC, logmeinrescue.com, dameware remote control, msn remote desktop and many others, but which one is the best?

© Stack Overflow or respective owner

Related posts about users

rake migration aborted: could not find table 'roles'

as seen on Stack Overflow - Search for 'Stack Overflow'
I just inherited code that I'm attempting to run the migrations for but I keep getting a rake aborted error. I've come across others that have what appears to be similar issues, but most involved Heroku and I'm trying to run this locally (to start.) I've tried troubleshooting using both PostgreSQL… >>> More
Including an embedded framework using a cross-project-reference: Header no such file or directory

as seen on Stack Overflow - Search for 'Stack Overflow'
I'm trying to create a Cocoa framework by using a cross-project reference in Xcode. I have 2 projects: one for the framework; one for the application that will use the framework. This framework is not intended to be stored within the system; it is an embedded framework that lives within the application… >>> More
Spork servers super slow (>3m) to start for RSpec & Cucumber BDD

as seen on Stack Overflow - Search for 'Stack Overflow'
I recently installed a fresh development setup on my laptop and now notice that my instances of spork take several minutes to start up. This is also most likely of the RSpec and Cucumber tests start up times running super slow. I ran in diagnostic mode with the -d flag and received the output below… >>> More
Sinatra and XML POST request

as seen on Stack Overflow - Search for 'Stack Overflow'
I don't know is it my mistake or no. So i have that code: <code> post '/singin/get_token' do content_type :xml puts request.body.read puts xmlRequest xmlRequest = REXML::Document.new(request.body.read) ... </code> And when i post something like that: <code> <?xml… >>> More
Exception with RubyAMF and Ruby 1.9 although code works

as seen on Stack Overflow - Search for 'Stack Overflow'
I'm getting an exception with RubyAMF using Ruby 1.9 and Rails 2.3.5. Although code afterward executes normally I'm not very comfortable with seeing such exception in the log file. Do you know what is causing it: >>>>>>>> RubyAMF >>>>>>>>> #<RubyAMF::Actions::PrepareAction:0x0000010139ff48>… >>> More

Related posts about remote-desktop

Identify remote desktop client software and OS when user logs into Windows 2008 R2 Remote Desktop

as seen on Server Fault - Search for 'Server Fault'
We would like to detect what devices & what programs users are using to connect to the Windows 2008 R2 Remote Desktop. In particular, we would like to have an ability to detect the remote devices such as iPads, iPhones & Androids, identify the software used and allow these connections only… >>> More
Can't Remote Desktop to server after rebooting via Remote Desktop

as seen on Server Fault - Search for 'Server Fault'
When I reboot a Windows 2003 or Windows 2008 server via a Remote Desktop connection, the server comes back up and will not accept any RDP connections: the RDP client errors out with "Connection Refused." The Terminal Services service is running on the server and restarting it has no effect. No errors… >>> More
VNC client not working -- Not able to see the changes happening on the other side

as seen on Ask Ubuntu - Search for 'Ask Ubuntu'
Here is the Problem: I have two computers connected in the same LAN. I am trying to access one computer from another using Remote Desktop Viewer, I am able to see the remote desktop. But when i click on any thing or perform any action, I dont see the result but the action is performed on the remote… >>> More
Snow Leopard doesn't repair permissions, despite showing / saying its fixed them?

as seen on Super User - Search for 'Super User'
Sometime ago, I used carbon copy as I was replacing my hard drive in my Mac Mini running Snow Leopard. Afterwards, on my new drive I had some permission problems. I've tried several times running a repair permissions / repair disk from disk util. It shows that there are problems and I think it says… >>> More
How to Access a Windows Desktop From Your Tablet or Phone

as seen on How to geek - Search for 'How to geek'
iPads and Android tablets can’t run Windows apps locally, but they can access a Windows desktops remotely — even with a physical keyboard. In a pinch, the same tricks can be used to access a Windows desktop from a smartphone. Microsoft recently launched their own official Remote Desktop… >>> More