What is the best solution for remote desktop / visual support?

Posted by SchizoDuckie on Stack Overflow See other posts from Stack Overflow or by SchizoDuckie
Published on 2009-01-21T10:21:41Z Indexed on 2010/06/16 13:22 UTC
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users

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remote-desktop

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support

We are currently investigating different remote-desktop support solutions to help our clients if they have any problems with our software and I would like some input on the best solutions out there.

We have the following needs / wishes:

Cross platform
Preferrably no installation on the user-end
Should penetrate firewalls and not be bothered by antivirus stuff.
Should leave no residu behind after support.

I know of VNC, logmeinrescue.com, dameware remote control, msn remote desktop and many others, but which one is the best?

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