Unless you use Red Gate's PST Importer, the import and export of PST files with Exchange 2010 is a complex and error-prone business. Microsoft have acknowledged this in the release of Exchange 2010 SP1, since they have now re-engineered the way that PSTs are handled to try and ease the pain of importing and exporting them, but it is still a matter of using Powershell with cmdlets, rather than a GUI. Jaap Wesselius takes a look at the new process.