I head up a support team for a software product.

I am in the process of setting up a blog (Wordpress.org), a forum (PHPBB or maybe Vanilla), a means to view bugs (probably expose Jira), but would also like to allow our customers to suggest enhancement requests.

Currently we have this as a 'contact form' via the blog, which feeds into a dedicated inbox, which the product manager reviews and may include some of these ideas into the product.

However, I would like to give the clients more power/visibility over this.

Have a look at ideas.arcgis.com. There are plenty of other similar sites as well.

• Users can suggest new ideas
• Other users can vote these ideas up or down (similar to Stack Exchange sites)
• Ideas that are voted highly will be given a higher priority over lower ones.
• We can report back on the # of ideas we implement, and potentially reject ideas with reasoning.

Has anyone seen any platforms (ideally free) which would replicate something similar to this?

I was half thinking of embedding Vanilla within a wordpress page, but need to look into it more.