creating decision tree based troubleshooting documentation?

Posted by Joseph on Server Fault See other posts from Server Fault or by Joseph
Published on 2010-01-06T01:27:22Z Indexed on 2010/12/28 12:56 UTC
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We troubleshoot a lot of server and network issues and follow a loose set of steps on what to do in different cases. With more and more people and responsibility, the need for standardization is needed so we don't miss something.

I know I could accomplish what I want using flowcharts, but I'd like to do something similar to a "Choose Your Own Adventure" style. I think this is pretty much the same as what support call centers seem to do.

Are there any tools to make creating such documentation easier? I'm looking for a web based approach if possible.

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