Help desk cannot respond to UAC prompts over Remote Assistance

Posted by blsub6 on Server Fault See other posts from Server Fault or by blsub6
Published on 2010-12-30T06:50:34Z Indexed on 2010/12/30 6:55 UTC
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windows-7

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remote-assistance

I'm trying to use the in-built Remote Assistance (RA) software in Windows 7 to support my users. I initiate a RA session with the user and ask to remotely control their desktop. They tick a little check box that says something to the effect of 'allow helper to respond to UAC prompts' and it pops up with a UAC prompt.

The user cannot respond to the UAC prompt because they're not a local administrator - I am. Isn't that what that little check box is for???

I've found this on TechNet from back in '07 on Vista.

From what I've found, I could disable UAC (terrible idea) or make all my users local administrators on their computers (yet another terrible idea).

I'm hoping that MS has fixed this little oversight in Windows 7. Remote Assistance is completely useless to me if I can't respond to UAC prompts with my username and password

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