Hi,
I have the Universal Media Remote from Microsoft, which was included with my HD-DVD package. I've been using it for over a year to watch videos/DVDs on my Xbox360 and it saved me the hassle of navigating with the game controller (which turns itself off every 5 minutes).

All of a sudden (it didn't fall or suffer any severe trauma), it does not communicate with the Xbox anymore: it is on, I replaced batteries several times, but the Xbox does not respond to commands. The TV does - volume, channels, etc. - but I need the Xbox functionality.

As far as I can see, there's no way to sync the remote with the Xbox - it lacks that small sync button that the game controllers have.
I called Microsoft Support and spoke for an hour to someone who, I guess didn't know what to do at all. Bottom line - since it's been over a year, they won't fix/replace it - I have to get a new one.Before I do (if I do), I need to know if there's anything I can do with the existing remote, and will I have the same problem with a new one (i.e. the problem is with the Xbox itself)?

Thanks!