Is there an official Ubuntu free support team?

Posted by João Pinto on Ask Ubuntu See other posts from Ask Ubuntu or by João Pinto
Published on 2011-01-03T15:34:15Z Indexed on 2011/01/03 16:00 UTC
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I have found that there is an "Ubuntu Support Team" at https://launchpad.net/~ubuntu-helpteam but I am not sure it's official or active.
Please note that I am not referring to bug fixing support, I am referring to the broader OS support, with people available to engage users needing support with a problem and drive it to a proper resolution.

Is there an official team for this purpose with a clear scope and activity plan ?

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