I have a media server, Windows Server 2008 SP2 running Backup Exec 2010 R2. The SQL and other Windows agents work but I cannot backup the Exchange 2010 server running Windows Server2008 R2. I have the correct license for the Exchange agent - installed on the media server, and I installed Exchange Management tools on the media server.

The 'Microsoft Exchange Database Availability Group' option is greyed out and if I select the server under a new backup job I can expand the 'Microsoft Information Store' option and see the mail database name but showing 0Kb.

When I try to back it up it gives an error displaying: The job failed with the following error: Backup Exec attempted to back up an Exchange database according to the job settings. The database was not found, however. Update the selection list and run the job again.