HP Cue-Scanning Flow component freezes

Posted by Nathan Fellman on Super User See other posts from Super User or by Nathan Fellman
Published on 2011-01-09T10:29:37Z Indexed on 2011/01/09 10:55 UTC
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Filed under:

hp

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scan

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all-in-one

I am trying to scan with an HP network scanner (actually E6500 all-in-one). Whenever I try to scan, it starts up a flash screen with HP Scanning written all over it, which proceeds to do nothing.

Digging in, I found that the process that gets stuck is hpqkygrp.exe, aka "HP CUE-Scanning Flow Component". This happened when I tried scanning from onenote or from the HP Solution Center. However, it seems that scanning from Windows' Fax and Scan utility works fine.

As a (probably related) side-note, scanning directly from the scanner (using the buttons on its panel) doesn't work either.

How can I keep this process from getting stuck?

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