HP CM2320 Printer crashes windows 2003 spooler in TS/Citrix

Posted by Stephane on Server Fault See other posts from Server Fault or by Stephane
Published on 2011-01-10T15:23:17Z Indexed on 2011/01/10 15:55 UTC
Read the original article Hit count: 334

Filed under:

windows-server-2003

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terminal-server

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printing

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hp

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citrix

Hello,

I'm having a very annoying issue with an HP printer (CM2320): all of a sudden, any user who has that printer installed locally as default printer would crash any Windows 2003 terminal services or Citrix server (XenApp PS 4.5) as soon as he connect, causing the session to hang and other users to be unable to connect to the server.

To restore functionality, an administrator has to connect to the server's console session and acknowledge the error message about spoolsv.exe having crashed with an AV.

I tried downloading the latest drivers from HP (an adventure worthy of Lara Croft in itself) and install it on all servers but that didn't seem to have helped the situation: the spooler is still crashing.

Anyone has a suggestion about what I could do about this ?

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