I am an IT Administrator. I would like to create and distribute simple troubleshooting guides for my end-users. Does anyone know if these can be purchased anywhere? Has anyone tried a similar project and have any advice?

For instance a sample entry would read:

Can't connect to the internet

1) Check physical connection to internet (cable attached to your computer)

2) check wireless connection

3) ping dns server

4) if Ping fails call Tech Support