This question is about a computer software (as per SU guidelines) application for centrally tracking issues concerning the management of a residental block of flats (apartments as they say in the US and France). Issues are incidents - and their resultant unplanned maintenance to address them, also planned one-off maintenance and also regular planned routine maintenance.

I live in a block of flats (apartments), and along with other residents, are looking to more closely watch over issues with the communal, shared areas of the premises (corridors, courtyards, stairs, lifts, lights, trash/bin shed, bike stands, parking areas etc) and their maintenance, currently done by a property management company. Our own homes are our own affair internally, its the outside communal areas that I have the interest.

The aim being to control costs and possibly reduce them, by proactively managing the property using historical data to predict issues and also to scrutinise maintenance charges against such data to ensure that the costs are as expected. Trending could also be established whereby recurrences of things can be detected and pre-empted to reduce costs.

As a software professional, I'm aware of Bugzilla, eventum being free tools for software - which could be customised to fit this application, but wondered if there was something more appropriate.

It might be useful for such software to be on a web server, with secure access, so that residents can log in and view the issues.