I just received installation of RoadRunner internet/TV/Voice and I was given a wi-fi router from the TimeWarner folks. The model is a SMC SMC8014WG-SI. Unfortunately, the password it uses is WEP and that is, as we all know, completely insecure. The tech that was here didn't know how to change it to something like WPA2 w/TKIP, and I was on hold for 20 minutes with the TimeWarner folks before I gave up.

My problem is that the default web interface (http://192.168.0.1) isn't responding. I can ping it, I can access the internet through it, but I can't get to the admin interface. I did a "hard reset" of the device but still no dice. My suspicion is that the wi-fi admin interface is disabled (a common setting) but the wired interface isn't working on either of my two laptops (I've tried two laptops with two different cables, no link light activated).

Am I SOL? Did they lock this down so I can't do what I want to do? Worst-case is I just hook up my go-to WRT54G router to the other modem and leave this one turned off, but I'd rather use their hardware to avoid any "It's not our problem" in the future. Any thoughts? Thanks!!