problem getting scanning to work on epson workforce 610

Posted by thatisvaliant on Super User See other posts from Super User or by thatisvaliant
Published on 2011-02-19T14:38:57Z Indexed on 2011/02/19 15:27 UTC
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Filed under:

windows-7

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scanning

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epson

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standard-user

i installed the latest epson software on my user's computer. everything works fine from the admin account (printing / scanning). yet, when i go to user's account (the standard user mode account the company employee uses on there machine) and launch the epson scan software or scan settings software it times out and puts up a dialog box asking me if i want to use the trouble assistant.

my question is why would this all work in the admin account yet not work in the user mode account? any help is greatly appreciated.

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