How do I diagnose a HP Notebook which has hardware issues?

Posted by Rob on Super User See other posts from Super User or by Rob
Published on 2010-10-04T01:45:45Z Indexed on 2011/02/22 23:27 UTC
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windows-7

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Windows

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hp

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notebook

My HP DV6t-2300 recently crashed while using FLV Player. It wouldn't start up after this so I had to do a hardware reset (remove power sources, hold down power button ~15 seconds, put back power sources). After this it would turn on, but start up would freeze in Ubuntu, Windows 7, Ubuntu Recovery Mode, and various Linux Live CDs. The only successful way to boot was in Windows 7 Safe Mode.

The HP Customer Service was very polite, but they are trying to blame it on a corrupt operating system which is clearly not the case (since I have tried 4 operating systems and none work). I am thinking it might be the GPU since 1) I was watching movies when it crashed and 2) Windows Safe Mode might not use the dedicated GPU. I already ran Memory and HDD tests and there were no detected errors.

Any ideas of what's wrong, or suggestions for tests that I should run in safe mode? Should I try reinstalling Windows 7 to convince HP that it's not the OS?

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