Outlook error-'Can't open e-mail folders.You must connect to Exchange w/ current profile before you can sync folders w/ your Outlook data file'

Posted by Emilio on Super User See other posts from Super User or by Emilio
Published on 2010-08-25T22:19:39Z Indexed on 2011/02/25 15:27 UTC
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Note that the error message I put in the title of this question is abbreviated. The actual error message is below.

I have an Exchange account and using Outlook 2010 as the client. I run in Cached Exchange Mode and have an .OST file locally.

Recently I uninstalled and reinstalled office. I set up a new mail profile when prompted by Outlook 2010 upon first execution of the program. In my initial attempt, I pointed the data file at my existing OST file. In my second attempt, I had Outlook create a fresh empty file.

In both cases I'm getting the error 'Cannot open your default e-mail folders. You must connect to Microsoft Exchange with the current profile before you can synchronize your folders with your Outlook data file (.ost).', also shown in this screenshot --> http://drop.io/4rc9v9o/asset/outlook-error-png.

I don't know how to connect with the current profile - that's what I thought I did when I created a new .OST file?

I've had this problem for several days so my OST file is now out of date. Once I get things running I obviously want my active mailbox to update the OST, not the other way around.

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