Most customers know that UPK produces both the word and excel based test scripts for UAT. Did you know that you can use UPK for QA review and bug tracking? To use UPK for QA, create content and assign it appropriately to authorized reviewers. Then have them open the developer, use customized views to find content assigned to them quickly and check out the topics. Then they can use the topic editor to review the content and provide comments right into the bubbles or use explanation frames. It makes QA-ing content this way easier than publishing and sending out .tpcs or docs for people to review. How about UPK for bug tracking? The hardest part about fixing bugs in software is reproducing the error! When you use UPK for bug tracking, it captures the exact steps the user took that gave them the error. Now development can easily walk through the process in a simulated environment to see what might have caused it, they have a documented procedure for what generated the error and they are able to better communicate with the LOB. Also, they can update or attach the simulation\documentation to any defect management software like bugzilla or something similar -all thanks to UPK.