Cannot Enter Credentials Over UAC Prompts During Remote Assistance

Posted by user100731 on Server Fault See other posts from Server Fault or by user100731
Published on 2011-11-12T08:03:15Z Indexed on 2011/11/12 9:55 UTC
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We are using sonicwall firewall device through out our network and we use the sonicwall virtual assistance tool for remote desktop assistance. Since our systems are not in workgroup and are on domain we face problem when the UAC prompts appear.

As a work around we edited the UAC policies, such as switching to secure desktop-disable, Allowing UI Acess applications to prompt for elevation without using secure desktop-Enable etc. The ultimate result was we are able to see the UAC prompt on the remote user system but not able to interact with it like we are not able to enter credentials to it even I can see the password being entered if it is done by the local user. However, we cannot interact with UAC prompt window remotely. Is there any solution for this?

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