As an EMEA-wide team we're supporting the daily work of our partners.

Our team consists of 24 sales consultants, one third is specialized on the Partner Infoline.

Partner Infoline's main focus is to deliver actively and reactively technical pre sales knowledge about the Oracle hardware portfolio to our partners.
With infoline we assist our partners in their daily work, furthermore we help to educate our partners to be self sufficient in all aspects and questions about hardware configurations and hardware quotes. For our Infoline Service we use a ticketing system called Service Portal which is widely used within Oracle and delivers a good and stable functionality and availability. Our Infoline-Service provides answers to questions concerning technical pre-sales matters that are related to hardware and the corresponding hardware related software.*

You can address these types of questions by sending them to our mailing list: [email protected]

The serviceportal will send you an auto-reply including a unique reference number, which will be the identification for your request until it is closed.

Depending on the complexity of the request, it might be necessary to forward it to our specialists (servers, storage, tape, Solaris etc.) located whole over Europe. In order to make the whole process smooth here are some recommendations:

• write your request in English; saves translation-time, when it has to be forwarded to the specialists

• stating clearly in the title your interest area, like for example "memory in M4000 server".

• one request/one subject; makes it easier to maintain and keep the correspondence clear and simple.

The rule of the service is to provide an answer quick, which means the vast majority of the requests are answered within a couple of hours.

However please keep in mind that some requests may need extra work by involving the appropriate person within Europe or even in US. Therefore there is no official SLA for this service.

* This excludes Oracle "classic" products and post-sales support. The latter should still be addressed through MOS (http://support.oracle.com)