Remote Desktop to Server 2008 fails from one particular Win7 client

Posted by Jesse McGrew on Server Fault See other posts from Server Fault or by Jesse McGrew
Published on 2010-12-10T19:38:47Z Indexed on 2011/11/24 17:58 UTC
Read the original article Hit count: 386

I have a VPS running Windows Web Server 2008 R2. I'm able to connect using Remote Desktop from my home PC (Windows 7), personal laptop (Windows 7), and work laptop (Windows XP).

However, I cannot connect from my work PC (Windows 7). I receive the error "The logon attempt failed" in the RDP client, and the server event log shows "An account failed to log on" with this explanation:

Subject:
    Security ID:        NULL SID
    Account Name:       -
    Account Domain:     -
    Logon ID:       0x0

Logon Type:         3

Account For Which Logon Failed:
    Security ID:        NULL SID
    Account Name:       username
    Account Domain:     hostname

Failure Information:
    Failure Reason:     Unknown user name or bad password.
    Status:         0xc000006d
    Sub Status:     0xc0000064

Process Information:
    Caller Process ID:  0x0
    Caller Process Name:    -

Network Information:
    Workstation Name:   JESSE-PC
    Source Network Address: -
    Source Port:        -

Detailed Authentication Information:
    Logon Process:      NtLmSsp 
    Authentication Package: NTLM
    Transited Services: -
    Package Name (NTLM only):   -
    Key Length:     0

I can connect from the offending work PC if I start up Windows XP Mode and use the RDP client inside that.

The server is part of a domain but my account is local, so I'm logging in using a username of the form hostname\username. None of the clients are part of a domain. The server uses a self-signed certificate, and connecting from home I get a warning about that, but connecting from work I just get the logon error.

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