Welcome to the FMW Install and Admin Proactive Team Blog

Posted by Daniel Mortimer on Oracle Blogs See other posts from Oracle Blogs or by Daniel Mortimer
Published on Wed, 21 Mar 2012 15:00:00 +0000 Indexed on 2012/03/21 17:34 UTC
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Introduction

Welcome to the Fusion Middleware Install and Administration Proactive Support blog. This is our first post, so let's begin by introducing ourselves and our mission.

Who We Are

We are a small team of support engineers based in Europe. Our expertise covers all matters related to the installation and administration of Oracle Application Server 10g, Oracle Fusion Middleware 11g and future versions to come. We particularly focus on core components such as the

Installers and Configuration Wizards
Web Tier ( Oracle HTTP Server )
OPMN
Enterprise Manager Console for Application Server

as well as general questions / problems relating to patching, maintenance and architecture.

Our Mission

Improve the customer experience
Enable customers to avoid / prevent issues when working with our products
Enable faster resolution of problems when they occur

Our Activities

Enhancement and maintenance of our knowledge base

In particular, develop and maintain special content such as the Fusion Middleware Information Centers and Lifecycle Support Advisors

Seek continuous improvement of the product documentation
Contribute to the Fusion Middleware Support News
Moderation of the "Oracle Application Server" support community
Participate in the Support Advisor Webcast program
Involved in the Lifecycle of diagnostic tools such as RDA and OCM

User Acceptance Testing
Logging of enhancements and health check ideas

Provide feedback to product management / development

Logging of product bugs and enhancements
Suggest improvements that could be made to web sites like OTN

Promote new support documents, tools via channels such as Newsletter and Social Media

We hope that this blog will be a two-way communication as we are interested in feedback on what we can improve. Many suggestions we can act on immediately while others may take more time, but all of them will be acknowledged and followed up.

Thank you for your time and we look forward to both informing and working with you.

Postscript: Many links you will find in our blog entries will require a login to My Oracle Support. For readers who do not have a login, please accept our apologies - when and where possible we will endeavour to ensure the links will supplement rather than replace wording in the blog entries.

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