We recently ordered a laptop for an employee.  It was delivered yesterday and we realized it had no web cam and wasn’t the 1080p resolution.  He wasn’t happy.

So, this morning, I sent an e-mail to our rep and asked him what we could do.  Within an hour or two, he called me, arranged a replacement laptop with the corrected specs, set up a return and had everything arranged and charged us only for the difference.  No pain, no silly questions.  We won’t loose use of the laptop either.  The return and the new laptop will overlap so that we can just pack up the old laptop in the box of the new one, slap some labels on and away we go.

This has been my experience with Dell over the past 10 years.  Their corporate service has always been fantastic, and it’s made me a huge fan.  Keep up the good work, Dell!