Understanding the problem when things break in production

Posted by bitcycle on Programmers See other posts from Programmers or by bitcycle
Published on 2012-04-11T16:33:32Z Indexed on 2012/04/11 17:41 UTC
Read the original article Hit count: 344

Filed under:
|

Scenario:

  • You push to production
  • The push broke multiple things
  • That same build did not break qa or dev
  • As a developer, you don't have prod access.
  • There is lots of pressure from above to get things working agian.

Specifics:

  • PHP/MVC application that is API-driven in Zend.
  • Deployed to a few servers.

My question:

While investigating, lets say I have a hunch that something is wrong. But, I don't know for sure. And, of course, I can't test things in production. If I have a suggested fix based on that hunch, would it be wise to try and apply it and see if it works, before understanding what the problem is?

© Programmers or respective owner

Related posts about bug

Related posts about production