WHM new account nameservers not responding

Posted by Jae Kun Choi on Server Fault See other posts from Server Fault or by Jae Kun Choi
Published on 2012-04-15T03:35:41Z Indexed on 2012/04/15 5:34 UTC
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I've setup a new account in WHM and updated the nameservers from Domain Registrar and it's not responding from the server.

So I went to DNS functions and Nameserver IP's and I have the following

ns1.example.com.au  No IP   4
ns2.example.com.au  No IP   4

I'm not sure whether "NO IP" part is the problem

I went in to the domains and they seem to be properly set up. Below is what my Domain Registrar responded with my ticket.

those nameservers are either a) offline/not responding or b) not set up correctly as nameservers.

Is there a place I can check in WHM to make nameservers respond correctly? The nameservers I updated with above ns1.example.com.au and ns2.example.com.au but it's not working.

WHM version is: WHM 11.32.2 (build 18)

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