I am wondering if someone might have experienced this problem and have a solution. I have just taken over a network about a month ago so it is hard to know what truly worked and didn't work. However the end users reported that they used to be able to choose the tray they wanted to print from in the printer preferences in the driver for the Sharp MX2600n device then send the print job. Now they only have two trays to choose from instead of the four trays that exist. The only thing I have changed that might relate to this network device is the Admin password on the domain controller. I haven't made any changes to the Sharp device or the driver, until recently when I tired to update the driver for this device but that didn't fix anything.

The domain controller is a Server 2008 VM running in Hyper-visor and it is pushing the shared printer out to the domain. I have looked at the web interface to manage the device and I can see all four paper trays in there, however if I try to see the number of trays from the driver interface, I can only see the top two paper trays and there should be four of them.

This is the same with the admin account on the server or a workstation inside the domain, also a standard user account see's the same result. I have even tried updating the tray status within the driver to show more trays, but that doesn't help. I am hoping there is someone out there that has experienced this problem and knows a solution.