Part 1 of “Troubleshooting EBS Discovery Issues”, which was posted on May 17th, focused on the diagnostics associated with the initial discovery of an EBS instances (e.g., Forms servers, APPL_TOPs, databases, etc.).

Part 2 focuses on verifying parameters of the Change Management features, also called "Pack Diagnostics, specifically for Customization Manager, Patch Manager, Setup Manager, Automated Cloning, and User Monitoring.  As stated in the first post, there can be numerous reasons that Discovery fails - credentials, file-level permissions, patch levels - just to name a few.

The Discovery Wizard can be accessed from the EBS homepage.  From the home page, click "Pack Diagnostics"


Click "Create" to define the diagnostic process


Provide the required inputs; Name, Module (i.e., Customization Manager, Patch Manager, Setup Manager, Automated Cloning, and User Monitoring), Show Details (typically "All"), and Category (typically check both Generic and User Specific).  Add the appropriate targets.


Once the diagnostic process has completed, view the results.  Click on "Succeeded" or "Failed" in the Status column.


Expand the entire tree and click on each "Succeeded/Failed" status to see the results of each test within that task.


Sample output verifying o/s user name and required patches

Additional sample output showing a failed test


Complete descriptions of, as well as recommended corrective actions for, all of the diagnostic tests that are run in EM 12c is found in this spreadsheet.  Additional information can be found in the Application Management Pack User Guide.