PS/2 mouse works with Windows 7 32-bit but not recognised by 64-bit, What to do?

Posted by Bogan on Super User See other posts from Super User or by Bogan
Published on 2010-08-19T21:20:09Z Indexed on 2012/06/02 4:43 UTC
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windows-7

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64-bit

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mouse

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ps2

Our USB mouse was stolen and a PS/2 OK_520 Mouse that works OK on my Medion PC, running Windows 7 32-bit, if plugged in before booting, is not recognised by Windows 7 64-bit on a Dell INSPIRONone_19T with a 19" Touch Screen. (It is a communal computer available to all residents.)

A USB mouse works OK and the Update Driver option reports: 'driver is up to date'.

Without the USB Mouse, Device Manager/Mice shows only the Touch Screen as a Mouse.

The Add New Hardware option searches but shows nothing and the Troubleshooter says ' device possibly not recognised, alterations made to system, try again.' but it is still not recognised after repeated re-boots.

The BIOS does not seem to have any option to enable a PS/2 Mouse.

The Mouse is very old so maybe it is not 64-bit compatible, or there is no 64-bit driver for one, but how to get one if the device is not recognised?

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