Bluetooth radio device is not available

Posted by Mike on Super User See other posts from Super User or by Mike
Published on 2011-12-08T01:45:38Z Indexed on 2012/06/03 22:42 UTC
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windows-7

|

bluetooth

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realtek

I reinstalled my Windows 7 operating system, and have since been unable to detect my Logitech m555b bluetooth mouse.

Here is some info about my system:

I have have a working connection with a bluetooth printer.
I have a message in the "My Bluetooth" section of explorer stating "Bluetooth radio device is not available".
The Device Manager indicates that the Generic Bluetooth radio is working correctly.
The bluetooth "F12" switch is on. Mouse batteries are new and the right way around.
I'm presuming that I need a bluetooth driver which is non generic.
The computer is a Clevo P150HMx (the version with the GTX485 GPU) with the default WLAN / bluetooth combo card manufactured by Realtek (I think it's a Realtek RTL8188CE card). I think I have the drivers installed, but I still get the generic driver in the Device Manager. I'm confused. Please help, I'm going mad on the touchpad. (Thanks for the touchup wizlog)

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