What's better in terms of user experience - providing an email address or a link to my projects github account?

Posted by Oliver Weiler on Programmers See other posts from Programmers or by Oliver Weiler
Published on 2012-06-11T09:10:17Z Indexed on 2012/06/11 10:47 UTC
Read the original article Hit count: 251

Filed under:

issue-tracking

|

user-experience

What's better in terms of user experience?

Provide the user an email account where he can report bugs, or a link to the projects github issues page (which requires a github account but may be easier to submit bugs to)?

EDIT

The application is a Bash script hosted on github. The GNU Coding Standards suggests using an email address, which may or may not an appropriate solution.

Target audience is the CLI power user.

© Programmers or respective owner

Related posts about issue-tracking

Wiki & issue-tracking in one system?

as seen on Super User - Search for 'Super User'
I'm looking for an integrated solution that combines documentation of a software system with tracking of bugs, change requests and feature requests. Requirements: Documentation using a wiki would be nice, preferably one supporting CamelCase or other automatic linking. Issue tracking must allow… >>> More
Help Desk Issue Tracking/Ticketing System for MOSS 2007

as seen on Server Fault - Search for 'Server Fault'
We are looking for a MOSS 2007 webpart for help desk issue tracking and ticketing. Any recommendations? It doesn't have to be too fancy, but would like something a little more comprehensive then the helpdesk template built into MOSS. >>> More
What Issue Tracking System to select?

as seen on Super User - Search for 'Super User'
What Issue Tracking Sytem is the most appropriate for fast, big, multilingual and international websites? The system has to handle both technical and content/editorial issues. What's the size and type of your site do you run? Whart System are you using for the keeping it state of the art? Thanks… >>> More
.NET bug/issue tracking system with Mercurial support

as seen on Stack Overflow - Search for 'Stack Overflow'
I'm looking for a opensource bug/issue tracking system with support for Mercurial. It has to run on IIS 6.0, so it would be nice if it was written in .NET. Do you have any experience with such software, and anything you can recommend? Edit: Has to run on MSSQL aswell. >>> More
What are some good hosted issue tracking systems for non-developers?

as seen on Server Fault - Search for 'Server Fault'
This question is similar to Good Open Source issue tracking systems for non-developers but in our case, we would prefer a hosted solution. The users are end-users, on the low end of computer literate, non developers. We have around 5 support people and 50 or so end users. We are interested in… >>> More

Related posts about user-experience

Real User Experience Insight: Oracle’s Approach to User Experience

as seen on Oracle Blogs - Search for 'Oracle Blogs'
This self-study course is the first in a series about Oracle Real User Experience Insight. Intended for a broad, general audience, this course begins with a discussion on why user experience is important, followed by Oracle’s approach to user experience. Next, several use cases for Real User… >>> More
Workshops, online content show how Oracle infuses simplicity, mobility, extensibility into user experience

as seen on Oracle Blogs - Search for 'Oracle Blogs'
By Kathy Miedema & Misha Vaughan, Oracle Applications User Experience Oracle has made a huge investment into the user experience of its many different software product families, and recent releases showcase big changes and features that aim to promote end user engagement and efficiency by streamlining… >>> More
User Experience Fundamentals

as seen on Oracle Blogs - Search for 'Oracle Blogs'
Understanding what user experience means in the modern work environment is central to building great-looking usable applications on the desktop or mobile devices. What better place to start a series of blog posts on such Applications User Experience team enablement for customers and partners than… >>> More
Oracle's Fusion User Experience is a Key Ingredient to their Customers Success

as seen on Oracle Blogs - Search for 'Oracle Blogs'
Jeremy Ashley, Vice President of Oracle's Applications User Experience and Luke Kowalski, Corporate UI Architect for Oracle discuss with Cliff how User Experience and User Centered Design are key in Oracle's strategy to deliver quality experiences for its end users, ease of use, flexibility, and finally… >>> More
Oracle's Fusion User Experience Raises the Bar

as seen on Oracle Blogs - Search for 'Oracle Blogs'
Hear Jeremy Ashley, Oracle's Vice President of Applications User Experience, and Patanjali Venkatacharya, Applications User Experience Architect, speak with Cliff about Oracle's innovative user experience methodology and the benefits it provides customers. >>> More