Per-mailbox IMAP settings in Exchange 2003 apply successfully but revert to server default

Posted by erictheavg on Server Fault See other posts from Server Fault or by erictheavg
Published on 2012-06-15T21:04:22Z Indexed on 2012/06/15 21:18 UTC
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The title says most of it.

I have a Spiceworks mailbox that connects to our Exchange Server 2003 box via IMAP for receiving help desk issues. But for complicated reasons, I want it to receive those emails in text-only format.

So, I discovered that you can just go to:

  • Exchange System Manager
  • Administrative Groups
  • First Administrative Group
  • First Storage Group
  • Mailbox Store
  • Mailboxes
  • Right-click the mailbox, Configure Exchange Features
  • Edit the properties for IMAP
  • Set that mailbox to only receive message bodies as plain text.

I click OK, then Next, it reports success, and I assume I'm done. But then when I go right back to where I was, I see that "Use protocol defaults" is still checked. Anyone have a clue why this would be?

Some other details: I'm logged in as Administrator when I do this. I can't change this setting for the entire IMAP virtual server because some regular users use it. I only have one IP address to play with, which means I can't create another IMAP virtual server. Any suggestions or ideas are greatly appreciated!

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